Frequently asked questions

CayRentManager is a property management platform built to help landlords and property managers organize rental properties, units, tenants, leases, rent tracking, maintenance requests, invoices, and property records in one place.

It is built for Cayman Islands landlords, property managers, and small real estate operators managing one or more rental units. Tenants, vendors, and accountants can also join a workspace with their own role-appropriate access.

CayRentManager is designed first for Cayman — defaults are KYD, America/Cayman timezone, and Cayman-specific lease norms — but the platform works anywhere in the world. If you operate outside Cayman and want to evaluate it, get in touch.

Click Create workspace, enter your details, and confirm your email. You\'ll land in your workspace with onboarding steps to add your first property, unit, and tenant.

Yes. The Starter plan covers 1–4 units and is designed for landlords with one or a few properties.

Properties, units, tenants, leases, maintenance requests, work orders, vendors, invoices, payments, documents, and notifications — all under one workspace.

Yes. Add as many properties as your plan allows, and put as many units inside each property as the building has. Each unit can have its own rent amount, deposit, photos, and active lease.

Yes. Invite tenants by email, store lease terms and dates, set renewal reminders, and capture lease-related documents like signed agreements and deposit receipts.

Yes. Tenants can file requests directly from their portal with a description, category, priority, and photos. Landlords and property managers see them in a shared inbox and can dispatch to vendors.

Yes. Attach documents to a property, unit, lease, or maintenance request. Set visibility per-document so tenants only see what you want them to see (e.g., a signed lease) while internal documents stay landlord-only.

Yes. Record payments against an invoice or lease, view rent ledgers per unit, and see overdue balances on the dashboard. Receipts are generated automatically when a payment is recorded.

CayRentManager is designed to support rent and subscription payment workflows. Where enabled, payment links may be used to collect payments online — see the Fygaro question below.

Where the workspace has Fygaro configured, payment links can be generated for rent invoices and subscription billing. Tenants pay on Fygaro's hosted page; CayRentManager records the result via webhook. Where Fygaro is not configured, manual payment recording is always available.

Yes. Invoices can be created against a lease, optionally auto-generated for recurring rent. Tenants see open invoices in their portal. PDF receipts are emitted for completed payments.

Where subscription billing is enabled, accounts may receive reminders and a grace period before features are limited. Adding new units is blocked while past-due; existing data stays accessible. SuperAdmin can review and adjust billing status.

Pricing is per-workspace, not per-user. Tenants, vendors, and additional staff members on a workspace do not pay separately. You're charged based on how many units your workspace is licensed to manage.

CayRentManager checks your unit count against your plan's limit at unit-creation time. If you'd exceed the cap, the workspace prompts you to upgrade to the next tier. Existing units always remain accessible.

Yes. SuperAdmin can grant a workspace COMPLIMENTARY status, set a manual override, or allocate extra "complimentary seats" so a specific landlord can run with more units than their tier normally allows.

Where enabled, SuperAdmin may create promo, referral, partner, or complimentary access codes that provide discounts, free months, extended trials, or special account access. A landlord redeems a code during signup or from the billing page.

Yes. From their tenant portal, with a description, category (plumbing, electrical, HVAC, etc.), priority, and optional photos.

Yes. Tenants attach photos when filing a request. Landlords, property managers, and assigned vendors can attach additional photos as the work progresses (before/after shots, receipts).

Yes. Add vendors to your workspace, assign them to maintenance requests, and create work orders that move through Open → Dispatched → In Progress → Completed states. Vendors can also see assigned work in their own portal where enabled.

Yes. The maintenance dashboard filters by status, priority, category, property, and assigned vendor. SLA timers help you spot requests that have been open too long.

Only people you invite to your workspace, with the role you assign. Tenants see only their own lease and maintenance history. Vendors see only the work assigned to them. Other landlords have zero visibility into your workspace.

Landlord (owner), Property Manager, Accountant, Tenant, Vendor / Maintenance Provider, Concierge Agent, Guest, and SuperAdmin (platform-wide).

Yes. SuperAdmin can review workspaces, adjust billing status, allocate complimentary seats, manage support tickets, and perform platform-level operations. Routine workspace activity stays under landlord control.

No. Every document has a visibility setting — Landlord-only documents are never shown to tenants. Tenant-visible documents (like a signed lease) appear in the tenant portal.

No. CayRentManager does not store raw credit card information. Payment processing is handled by approved external payment providers (such as Fygaro where enabled). Only references, statuses, and receipts are stored in the workspace.

Yes. New workspaces start in a trial state with full access to the platform. Trial duration depends on the active billing configuration; you'll see your trial end date in your account billing page.

Where enabled, yes. Codes can be entered during signup or from the billing page. SuperAdmin manages which codes exist and what benefits they grant.

Yes. Access codes support several reward types: percent or fixed discounts, free months, extended trial periods, account credit, and unit-limit bonuses.

Yes. SuperAdmin can issue complimentary access codes that mark a workspace as COMPLIMENTARY — useful for partners, beta participants, and internal accounts.

When a referred user redeems a referral code, the referrer may receive a configured reward (such as a free month or account credit). Both sides see the result reflected in their billing history.

Open the support widget (bottom-right of any page once signed in) to chat with the AI assistant or file a support ticket. You can also email support@cayrentmanager.net.

Yes. Email support@cayrentmanager.net with a short note about your portfolio size and we\'ll set up a walkthrough.

Absolutely. Early-user feedback shapes the roadmap. File it via the support widget or email us directly — every report is read.

Email support@cayrentmanager.net for sales, demos, or support. Signed-in users can also use the in-app support widget for the fastest response.